PUBLIC OFFER AGREEMENT

TRYORA SERVICE AGREEMENT

Version 1.0 · April 2026

Service Provider:	Yakovlieva Oksana Zinoviivna (Sole Trader / FOP)
Tax ID:	3283914966
IBAN:	UA033220010000026008340142391
Bank:	AT UNIVERSAL BANK, MFO 322001
Contact:	[email protected]
Website:	tryora.online

1. GENERAL PROVISIONS

1.1. This Public Offer is the official proposal of Yakovlieva Oksana Zinoviivna (sole trader, hereinafter — "Service Provider" or "Tryora") to enter into a Service Agreement on the terms set out below.

1.2. Acceptance of this Offer is deemed to occur upon:

• ticking the checkbox "I agree to the Terms of Service and Privacy Policy" during registration in the Tryora platform;
• or actual use of the service following registration.

1.3. From the moment of acceptance, the Offer constitutes a binding bilateral agreement between the Service Provider and the Client (hereinafter — "Agreement"). No paper signatures are required.

1.4. The fact of acceptance (date, time, IP address, offer version) is recorded automatically in the Tryora system and constitutes sufficient evidence of the Client's agreement.

1.5. If the Client does not agree to the terms of this Offer, they must refrain from registering or using the service.

2. DEFINITIONS

Service / Tryora — the software platform available at tryora.online and admin.tryora.online, provided by the Service Provider.

Client / Merchant — a legal entity or individual entrepreneur who has accepted this Offer and registered in the Service.

Subscription — access to the Style Canvas and/or AI Look Generation modules on a monthly or annual auto-billing basis.

VTO Package — a credits bundle for the Virtual Try-On module, purchased as a one-time payment.

Trial — a free 14-day access period to the Style Canvas module.

Billing Cycle — a billing period of 1 month or 12 months depending on the selected plan.

Module — a functional component of the service: Style Canvas, AI Look Generation, or Virtual Try-On (VTO).

3. SUBJECT MATTER

3.1. The Service Provider grants the Client access to the Tryora cloud SaaS platform — a styling commerce solution comprising:

• Style Canvas — an interactive outfit builder embeddable on the merchant's website;
• AI Look Generation — automated look creation based on the product catalog;
• Virtual Try-On (VTO) — virtual garment try-on using a customer photo.

3.2. Access to modules is granted in accordance with the selected pricing plan.

3.3. Services are provided on an "as is" basis, except for the obligations explicitly stated in Section 11 of this Agreement.

4. PRICING

4.1. Subscription Plans

Module / Plan	Price (USD/mo)	Notes
Style Canvas	$59	Core module. Required for all other modules
Annual billing (Canvas)	1 month free	Paid annually upfront

4.2. AI Look Generation (subscription, requires Style Canvas)

Package	SKU Limit	Price (USD/mo)	Notes
Look Gen Starter	up to 200 SKU	$49	Subscription API
Look Gen Growth	up to 500 SKU	$69	Subscription API
Look Gen Pro	up to 1,000 SKU	$89	Subscription API
Look Gen Scale	1,000+ SKU	$119	Subscription API
Look Gen Enterprise	10,000+ SKU	Custom	Contact Us form

All AI Look Generation plans require an active Style Canvas subscription. Annual billing is available for Look Gen Starter–Scale (1 month free).

4.3. VTO Packages (include Style Canvas + AI Look Generation)

Package (credits)	Price (USD)	Style Canvas	Setup
200	$60	not included (+$59/mo)	+$75
500	$135	not included (+$59/mo)	+$75
1,000	$250	not included (+$59/mo)	+$75
2,000	$440	not included (+$59/mo)	+$75
5,000	$1,000	included free	no fee
10,000	$1,500	included free	no fee

VTO packages do not include AI Look Generation. A separate Look Gen subscription is required (see Section 4.2).

VTO packages of 5,000 and 10,000 credits include Style Canvas at no extra cost and carry no setup fee.

4.4. Prices are stated in USD. Actual charges may be processed in UAH at the NBU exchange rate on the transaction date, unless otherwise agreed in writing.

4.5. The Service Provider reserves the right to update pricing with at least 30 calendar days' prior notice via email. Price changes do not apply to already-paid Billing Cycles.

5. FREE TRIAL

5.1. First-time registrants are entitled to a 14-day free trial of the Style Canvas module ("Trial").

5.2. The Trial is available once per domain/account. Repeat trials are not provided.

5.3. During the Trial:

• Style Canvas is available without limitations on number of products or operations;
• AI Look Generation (any tier) and VTO are not included in the Trial and require separate purchase.

5.4. Auto-conversion upon Trial expiry:

• 3 calendar days before the Trial ends, the Client receives a reminder via email;
• if the Client has not cancelled their subscription before the Trial expires, an automatic charge will be applied for the selected plan;
• if the Client cancels before the Trial ends, access stops at midnight on the last Trial day. No charges are applied.

5.5. The Service Provider reserves the right to decline Trial access without explanation.

6. PAYMENT AND AUTOMATIC BILLING

6.1. Subscription payments are processed by automatic monthly or annual charges to the Client's payment instrument via Mono Acquiring (Plata by Mono).

6.2. The Client consents to the tokenization of their payment instrument and recurring automatic charges in accordance with the selected plan.

6.3. The first charge occurs:

• for paid flow — immediately after email confirmation and subscription setup;
• for Trial conversion — on the 15th day from registration date.

6.4. The Client receives an email notification 3 calendar days before each recurring charge, including the amount and scheduled date.

6.5. In the event of a failed payment:

• Tryora provides a 2-calendar-day grace period during which access remains active;
• if payment is not resolved within the grace period, access to paid modules is suspended until successful payment;
• the Client receives a notification with instructions to update payment details.

6.6. VTO packages are charged once at the time of purchase and do not trigger recurring billing.

7. CANCELLATION

7.1. The Client may cancel their subscription at any time via the admin panel (admin.tryora.online) or by emailing [email protected].

7.2. Upon cancellation:

• access to the service continues until the end of the current paid Billing Cycle;
• no further automatic charges are applied;
• access to paid modules is automatically terminated at the end of the paid period.

7.3. Cancellation does not result in immediate data deletion — data is retained for 30 calendar days (see Section 10).

7.4. The subscription may be reactivated at any time via the admin panel.

8. REFUND POLICY

8.1. Subscription (Style Canvas, AI Look Generation)

• Subscription fees are non-refundable once the Billing Cycle has started, except for compensation for unplanned service downtime exceeding 24 consecutive hours (see Section 11).
• If the Client cancels before the Billing Cycle ends, no refund is issued for the remaining period, but access is maintained until the end of the paid period.

8.2. VTO Packages

• VTO packages are non-refundable in full;
• upon written request to [email protected], the Client may receive a partial refund proportional to the number of unused credits;
• the Service Provider reviews the request within 5 business days and determines the refund amount;
• refunds are issued to the original payment instrument within 10 business days.

8.3. Downtime Compensation

In the event of unplanned downtime exceeding 24 consecutive hours, the Client may choose:

• Option A — Service Credit: 3 free days per day of downtime. Applied automatically in the next Billing Cycle.
• Option B — Partial Refund: refund = monthly fee / days in month × days of downtime. Requires written request within 14 days of the incident.

Total compensation cannot exceed one monthly fee.

Excluded from compensation:

• scheduled maintenance (with prior notice);
• third-party outages;
• force majeure;
• Client's own actions.

9. RIGHTS AND OBLIGATIONS

9.1. Service Provider undertakes to:

• provide access to paid modules in accordance with the selected plan;
• notify Clients of pricing changes at least 30 days in advance;
• provide at least 24 hours' notice before scheduled maintenance;
• retain Client data for 30 days after access termination;
• maintain service availability of at least 99% per month (SLA).

9.2. Client undertakes to:

• pay for services on time per the selected plan;
• provide accurate information during registration;
• keep payment details up to date;
• not share account access with unauthorized third parties;
• use the service only for lawful purposes.

9.3. Client must not:

• reverse-engineer or copy the Tryora codebase;
• resell access to the service;
• circumvent technical protection measures;
• use the service to distribute illegal content.

10. DATA PROCESSING AND RETENTION

10.1. The Service Provider processes Client personal data in accordance with the Privacy Policy at tryora.online/privacy-policy.php.

10.2. Data is processed for the purposes of service delivery, billing, support, and product improvement.

10.3. The Client consents to sharing necessary data with the payment provider (Mono Acquiring / Plata by Mono).

10.4. The Service Provider does not share personal data with third parties, except:

• payment providers;
• cloud infrastructure (Supabase, Hetzner, Digital Ocean);
• email provider (Resend)

— solely to the extent required for service delivery.

10.5. Data retention after access termination:

• Client data (configurations, outfits, analytics) is retained for 30 calendar days after access is terminated;
• after this period, data is permanently deleted;
• the Client may request early deletion by emailing [email protected].

10.6. For Clients in the EU and UK — data processing complies with GDPR requirements.

11. SERVICE LEVEL AGREEMENT (SLA)

11.1. The Service Provider guarantees Tryora service availability of at least 99% per calendar month.

11.2. Maximum permitted monthly downtime: up to 7.3 hours.

11.3. The following are excluded from SLA calculations:

• scheduled maintenance (with at least 24 hours' notice);
• third-party service failures (Supabase, Vertex AI, Mono, Shopify, etc.);
• force majeure events;
• actions or inactions by the Client.

11.4. In the event of SLA breach, the Client is entitled to compensation under Section 8.3.

12. INTELLECTUAL PROPERTY

12.1. All content, source code, design, algorithms, and the Tryora trademark are the exclusive property of the Service Provider.

12.2. The Service Provider grants the Client a non-exclusive, non-transferable license to use the service solely for their own commercial purposes within the scope of the selected plan.

12.3. Content uploaded by the Client (product photos, images, etc.) remains the Client's property. The Service Provider claims no ownership of such content.

13. AMENDMENTS TO THE OFFER

13.1. The Service Provider reserves the right to amend this Offer at any time.

13.2. Clients will be notified of changes by email at least 14 calendar days before the new version takes effect.

13.3. The current version of the Offer is always available at tryora.online/terms-and-conditions.

13.4. Continued use of the service after the new version takes effect constitutes acceptance of the changes. If the Client disagrees, they may cancel their subscription before the changes take effect.

14. LIABILITY AND DISPUTE RESOLUTION

14.1. The Service Provider is not liable for indirect damages, lost profits, or losses arising from third-party actions, force majeure, or the Client's own unlawful actions.

14.2. The Service Provider's total aggregate liability shall not exceed the amount actually paid by the Client in the preceding 3 months.

14.3. All disputes shall first be resolved through negotiation. If no agreement is reached, disputes shall be resolved under the laws of Ukraine.

14.4. This Agreement is governed by the laws of Ukraine.

15. SERVICE PROVIDER DETAILS AND CONTACTS

Full name:	Yakovlieva Oksana Zinoviivna (Sole Trader)
Tax ID:	3283914966
IBAN:	UA033220010000026008340142391
Bank:	AT UNIVERSAL BANK, MFO 322001, EDRPOU 21133352
Email:	[email protected]
Website:	tryora.online
Admin panel:	admin.tryora.online